Privacy policy
This website (the "Site") is owned and operated by YOU ARE SPECIAL LTD ("YOU ARE SPECIAL"). This Privacy Policy, together with the General Terms and Conditions published on our website, set out the terms on which the personal data we collect from you as individuals will be processed. Please read this document carefully to understand our practices regarding your personal data and its processing. By providing your personal data electronically to youarespecial.gifts, you accept and agree to the practices described in this Privacy Policy.
YOU ARE SPECIAL LTD is a commercial company registered in the Commercial Register at the Registration Agency with EIK 206585121, which collects, processes and stores your personal data under the terms of this Personal Data Protection Policy.
Contact information
You can contact us for all questions related to the protection of personal data at the address of the company:
Sofia 1231,
182 Lomsko Shose Blvd
phone: +43 660 622 6380
email: info@youarespecial.gifts
"YOU ARE SPECIAL" and the protection of your personal data
We collect and process personal data only in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 GDPR). We are aware that the processing of your data is related to a specific purpose and cannot be carried out without limitation.
This "Personal Data Protection Policy" aims to explain to you how and why we process your personal data.
Scope of the Personal Data Protection Policy
In case you have chosen to register on our Website and use the online services provided through it, you are required to provide some of your personal data. The collected information is processed by YOU ARE SPECIAL LTD solely for the purpose of providing services requested by you, fulfilling requests/orders submitted by you, establishing contact with you as our customers, as well as fulfilling contractual and pre-contractual obligations to you.
You are not required, and we do not require You, to register or provide personally identifiable (personal) information in order to view our Website or to access most of its content.
What information we collect
Depending on the services you use, we may collect the following information about you when you visit the Site:
-name of a natural person
-mailing address
-contact phone number
-IP address
-username and password
The ways of collecting and sharing personal information that we use are:
Form for submission of requests by our customers and/or users registered on the website.
E-mail - info@youarespecial.gifts
We hope you will provide us with this information. In the event that you do not want to disclose it to us, you have the right to do so. Please note that in this case we will not be able to provide you with the service you have requested.
For what purposes and on what legal basis do we process your personal data
For the performance of a contract or in the context of pre-contractual relations
We process your basic personal data and the described other data for the purposes of our provision of products and services, for the fulfillment of your service requests, for their payment, as well as for the purpose of fulfilling our statutory obligations. This processing is mandatory for the fulfillment of these purposes. Without this data, we would not be able to provide the relevant services and would not be able to enter into a contract with you for the services we offer.
The processing is carried out for the purpose of:
response to your requests for offers;
providing information about our products and services of interest to you;
management and fulfillment of your requests for services, fulfillment of service contracts;
preparation of a proposal for concluding a contract;
preparing and sending an invoice for the services you use with us;
to provide you with the comprehensive service you need, as well as to collect the amounts due for the services used;
receiving information and investigating all complaints and claims;
analyze the use of our site;
administering the site and providing new services to customers.
To fulfill statutory obligations
We process your identification data in order to comply with legal obligations, such as:
provision of information to the Commission for the Protection of Personal Data in relation to obligations provided for in the legal framework for the protection of personal data - Personal Data Protection Act, Regulation (EU) 2016/679 of April 27, 2016, etc.;
obligations provided for in the Accounting Act and the Tax-Insurance Procedure Code and other related legal acts, in connection with keeping correct and lawful accounting;
provision of information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
provision of information to the court and third parties, within those of proceedings before a court, in accordance with the requirements of the procedural and substantive normative acts applicable to the proceedings;
With your consent
In some cases, we process your personal data only after your prior written consent. Consent is a separate basis for processing your personal data and the purpose of the processing is stated in it and is not covered by the purposes listed in this policy.
Consents may be withdrawn at any time. Withdrawal of consent has no impact on the performance of the contractual obligations of YOU ARE SPECIAL LTD. If you withdraw your consent to the processing of personal data for the purpose cited therein,YOU ARE SPECIAL LTD will not use your personal data and information for this purpose. Withdrawal of consent does not affect the lawfulness of processing based on consent given prior to its withdrawal.
To withdraw consent, you only need to use our contact details.
How we protect your personal data
We do not sell, rent or trade your Personal Information.
All information that you provide to us and that we collect about you is stored on secure servers.
To ensure adequate protection of the data of our customers, we implement all necessary organizational and technical measures provided for in the Personal Data Protection Act, as well as the best practices of international standards.
YOU ARE SPECIAL LTD takes measures to protect your personal data from accidental loss and unauthorized access, use, modification or disclosure. We also take additional information security measures, including access controls, strict physical security, and reliable information collection, storage, and processing practices.
YOU ARE SPECIAL LTD uses the services of third parties to support certain activities, namely website hosting and maintenance, communications, recruitment, courier services, which are regulated in contracts. In some cases, these third parties may receive your data. however, YOU ARE SPECIAL LTD will always control and be responsible for the use of your data.
YOU ARE SPECIAL LTD may provide your data to competent authorities who, by virtue of a legal act, have the authority to request the provision of information, including personal data, such as - courts, prosecutor's office, various regulatory bodies such as the Commission for Consumer Protection, Commission for the protection of personal data, authorities with powers to protect national security and public order. In cases where personal data may be lawfully disclosed to another recipient, you will be informed.
How long is your personal data stored for?
The duration of storage of your personal data depends on the processing purposes for which they were collected:
Personal data processed for the purpose of concluding/amending and executing a contract for the provision of a service are stored for the duration of the contract and until the final settlement of all financial relations between the parties;
Personal data processed for the purpose of issuing accounting/financial documents for the implementation of tax-insurance control, such as but not limited to invoices, debit, credit notices, handover protocols, contracts for the provision of services are stored for at least 5 years after the expiry of the limitation period for repayment of the public claim, unless the applicable legislation provides for a longer period;
Video recording made in the company's office or the adjacent yard of the company's customers - up to 30 days from the creation of the recording.
YOU ARE SPECIAL LTD may store some of your personal data for a longer period until the expiration of the relevant statute of limitations in order to protect against possible customer claims in connection with the performance/termination of a contract for the provision of services, as well as for a longer period in case of a legal dispute that has already arisen in connection with the above until its final resolution with an effective court/arbitration decision.
You have the following rights:
right of access to your personal data processed by YOU ARE SPECIAL LTD, as well as information for what purposes we process your personal data;
the right to request the appropriate correction, deletion or blocking of your personal data when it is inaccurate or needs to be supplemented;
the right to object at any time to the processing of your personal data, where there are legitimate grounds for doing so;
right to refuse processing of your personal data for direct marketing purposes;
right to withdraw your consent to the processing of your personal data, where the processing is based on your consent.
If you wish to exercise your right to access or correct your personal data, you may contact us at info@youarespecial.gifts.
"Cookies"
To make visiting our website attractive and to enable the use of certain functions, we use so-called "cookies" on various pages. "Cookies" are data files, including text files